Refund policy

At nipponjourney.jp, we take great pride in curating a selection of premium gourmet snacks. However, we understand that due to their limited shelf life, our products may not always meet your expectations.

Please review the following policies regarding returns, refunds, and exchanges:

• All sales are final, and we do not accept returns or offer refunds for purchased items.
• For subscription orders, you can cancel or modify your subscription before the next renewal date to avoid receiving future boxes. Please note that once a subscription renewal has been processed, it is non-refundable.
• If your order is significantly delayed and has not arrived within 4 weeks from the shipping date, please contact our customer support team at zelico-ec@s-eikodo.co.jp. We will work diligently to resolve the issue and ensure your satisfaction.
• In the event of a missing or lost order, you must notify us within 4 weeks from the shipping confirmation date to be eligible for reimbursement or replacement.

At nipponjourney.jp, we strive to provide an exceptional shopping experience. If you have any concerns or issues with your order, please reach out to our dedicated customer support team, and we will do our best to address your needs promptly.